- Order Processing: All orders are processed within 2–3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
- Shipping Rates: We offer free standard/express worldwide shipping on qualifying orders (as specified on our website banner). For orders below the free shipping threshold, shipping rates will be calculated and displayed at checkout.
- Delivery Estimates:
- Hong Kong: 2–4 business days.
- International: 7–14 business days, depending on the destination country and customs clearance procedures.
- Customs, Duties, and Taxes: Vellichor Jewelry is not responsible for any customs clearance fees, import duties, or taxes applied to your package. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, local taxes, etc.).
- Shipment Confirmation & Tracking: You will receive a Shipment Confirmation email once your package has shipped, containing your tracking number(s) to monitor your delivery.
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