This Exchange and Return Policy outlines the terms under which you may return or exchange items purchased from Vellichor Jewelry ("the Website").

Return and Exchange Period

We accept returns and exchanges within 7 days of receiving your order. The 7-day period begins the day after you receive your order. During this cooling-off period, we ask that you handle the products and associated packaging with care. Returned items must be in resalable condition.

How to Start the Return or Exchange Process?

Online Purchases

You can request an exchange or return within 7 days of delivery by emailing us at vellichor_jewelry@outlook.com.

If you are unable to register your request by email, please contact our customer service team.

Your request will be processed within 24-48 hours, and you will receive full instructions via email.

Please note that personalized and customized items may only be returned in the case of manufacturing defects and upon prior approval from our customer service team.

In-Store Purchases

You may request an exchange or return within 7 days of purchase. Simply bring the merchandise and your proof of purchase (physical or digital receipt) to any of our official stores.

Contact Us

If you have questions regarding our Exchange and Return Policy, or wish to submit a request, please contact us by email: vellichor_jewelry@outlook.com.